Terms of Sale

 

Returns

Our returns policy is 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging .  We will only over refunds or exchange if the item is damaged via during transit. If you item is damaged during shipping, please email us at hello@lighthouse.land and include photos of damaged product and packaging (if applicable). We will also notify you of the approval or rejection of your refund based on the photographic information

To complete your return, we require a receipt or proof of purchase that you bought the item via our website.  We can not provide exchanges or refunds if your item was not purchase via www.lighthouse.land

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, this may take up to 14 days

 

Late or missing refunds (if applicable)

If you haven’t received your refund within the 14 days, please contact us at hello@rubyolive.com.au.

 

 

Shipping

To return your product, you should mail your product to: LIGHTHOUSE Returns, PO Box 365 New Farm, QLD 4005.  You MUST email us first to confirm you are returning your item.  You will be responsible for paying for your own shipping costs when returning your item (unless the item is faulty). 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

General Terms of Service

TERMS OF TRADING:  When you purchase a product from the LIGHTHOUSE website you are accepting the following terms and conditions which are legally binding.  Please read through carefully before making your purchase.    

Customers must provide their contact details including actual full name, phone number, e-mail address and other requested information.  Customers warrant that the payment details provided when purchasing products are theirs and are valid and correct.


PAYMENTS: We accept payment using  all credit cards via Stripe.  We do not accept cheques, cash or money orders.   All payments are processed at the point of order.  Please ensure all of your contact details are correct when placing an order so we can contact you should there be any issues.


CURRENCY: All product prices, shipping prices and payment transactions on the LIGHTHOUSE website are quoted in Australian Dollars (AUD).  


GST & TAXES: All products bought on the LIGHTHOUSE retail website include GST, except when shipped internationally. Products shipped internationally may attract customs duties and taxes.  It is your responsibility to pay any additional customs duties and taxes on the delivery of your products.


ORDER PROCESSING: You will receive an order confirmation email and invoice via email once your order has been received. We do our best to process and dispatch all orders within 1-2 business days from the time they begin processing, pending availability and payment authorisation.  We will email you if we can foresee any delays.  Orders placed on a Monday will begin processing the next business day (excluding holidays).  Orders placed on a Friday will begin processing the following Monday. The LIGHTHOUSE customer service team will contact you if the product you have selected is not currently in stock.


CANCELLATIONS: Once an order is submitted we are unable to change or cancel the order.